Customer Guarantee

Returns & Refund Policy

Clear guidelines on product returns, exchanges, seal guarantees, and prompt refund processing.

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Returns Navigation

7-Day Guarantee

1 7-Day Return Eligibility

Products purchased from Horizonshub Technologies Kenya may be returned within 7 calendar days of delivery if:

The item is defective, damaged on arrival, or incorrect from what was ordered.
The item is unused, in original packaging, with all security pull-tabs & OEM seals intact.

2 Non-Returnable Items

To guarantee 100% genuine OEM quality for all clients, open ink/toner cartridges with broken pull-tapes, opened software licenses, or items damaged due to electrical surge/misuse are non-returnable.

3 How to Initiate a Return

1. Contact our support desk via WhatsApp (+254 721 249 579) or email (enquiry@horizonshubb.com).

2. Provide your order tracking code or serial number and photos/video of the issue.

3. Drop off the item at Kimathi House 4th Floor Rm 406 (Nairobi CBD) or ship via approved courier.

4 Refund Processing & Timelines

Approved refunds are processed back via your original payment channel (M-PESA reversal, card refund, or store voucher) within 24 to 48 hours of item inspection at our CBD service hub.